Privacy, shipping and returning policy

Purchase and payment information

To complete your order open the shopping cart, choose a delivery option and continue. Fill in all the necessary contact details, confirm the delivery option and agree to the terms of ordering. If you would like to have an invoice for a company, fill in the necessary details.

After you have entered your information and confirmed the order, your purchase has been completed.

For payments you can use:

we send you an invoice for bank transfer. If you use bank transfer method, please make sure that you write there the invoice number.

Roosimölder OÜ is entitled to cancel all orders that are not paid after 3 working days.

Order will be despatched after the payment is on our account.

Delivery options

ESTONIA

  • Itella Smartpost parcel terminal, with a fixed price of 4 €
  • Omniva courier service, with a fixed price of 4 €
  • Omniva   with a fixed price of 4 €

EUROPE

fixed price of 26 €

REST OF THE WORLD

If you are interested in ordering our products, please contact us by e-mail merle[at]roosimolder.ee. We´ll calculate a delivery price for you and confirm your order by e-mail.

Delivery times and shipping

Products  will be shipped usually during 5 working days. After that the delivery depends on the chosen shipping option. If there are changes in our delivery times, we´ll let you know via phone or e-mail.

Order cancellation during 14 days

During 14 days you have the right to cancel your order and return the goods. If the package is not opened and the goods are new/unused, we´ll return your payment. No returns are accepted if the goods are already used or the package is broken. Shipping costs are non-refundable.

To cancel your order please send an e-mail to merle[at]roosimolder.ee including product name, invoice number, date of payment and reason for returning. We will transfer your money back to the same account where it came from, during 7 days.

Confidentiality

Roosimölder OÜ does not give your personal data to third parties, except for delivery purposes to the courier. You have a right to ask us to delete your data from our database.